Refund policy
Refund Policy
60-Day Satisfaction Guarantee
We want your cat to love Mewvelle. If they don't, you can request a refund within 60 days of delivery, as long as your request meets the conditions below.
Who qualifies
To be eligible for a refund under our 60-Day Satisfaction Guarantee, all of the following must apply:
- Within 60 days: your request is sent within 60 days of the delivery date shown in your tracking information.
- Order details: you include your order number and the email address used at checkout.
- Fair trial: your cat has been offered the sticks for at least 7 days (one stick a day), so they have time to get used to the new treat.
- Photo: you send a photo of the pouch(es) you received and a short explanation of why it didn't work for your cat.
- First order only: the guarantee applies to your first Mewvelle order and is limited to one refund per customer, household and shipping address.
- Multi-pack orders: for orders of 2 or more pouches, the guarantee covers one opened pouch. Any remaining pouches must be unopened and returned in their original condition to be refunded. Return shipping for unopened pouches is paid by the customer.
- Purchased from us: the order was placed directly on our official website.
What is not eligible
- Requests sent more than 60 days after delivery.
- Orders with an open chargeback or payment dispute.
- Pouches damaged by misuse or improper storage after delivery.
- Free gifts, promotional items or products marked as final sale.
- Repeat requests from the same customer, household or address.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us with your order number and photos of the item and packaging. Once confirmed, we'll send a replacement or issue a refund at no extra cost to you.
How to request a refund
- Email us at mewvelle@outlook.com with the subject line "Refund request" followed by your order number.
- Include the information listed under "Who qualifies".
- If your request is approved and a return is needed, we'll send you return instructions. Please don't send items back without contacting us first: returns sent without approval can't be accepted.
Refunds
- Approved refunds are issued to the original payment method.
- Original shipping costs are not refundable.
- Depending on your bank or card provider, it may take some time for the refund to appear on your statement.
Changes to this policy
We may update this policy from time to time. The version published on our website at the time of your purchase applies to your order.
Questions about returns or refunds? Email us at mewvelle@outlook.com.