Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses in the United States. If we can't deliver to your address, you'll be notified at checkout.
Shipping costs
- Free US shipping on orders of 2 or more packs.
- For single-pack orders, the shipping cost is shown at checkout before you pay.
Order processing
Orders are processed on business days (Monday to Friday, excluding US public holidays). Orders placed on weekends or holidays are processed on the next business day.
Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package. If you haven't received tracking information, check your spam folder or contact us.
Delivery times
Delivery times are estimates and may vary depending on your location, the carrier and peak periods such as holidays. Any estimate shown on our website or at checkout is not a guarantee.
Incorrect address
Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible: we can only update the address before the order ships. We are not responsible for orders delivered to an address entered incorrectly at checkout.
Lost, stolen or delayed packages
- If your tracking shows no movement for an extended period, contact us and we'll look into it with the carrier.
- If your tracking shows "delivered" but you can't find your package, check with neighbors and your local post office, then contact us so we can open a claim with the carrier.
- Once a package is marked as delivered at the correct address, we can't be held responsible for theft.
Damaged packages
If your package arrives damaged, email us with your order number and photos of the package and the product. See our Refund Policy for how we handle damaged, defective or wrong items.
Customs and duties
Orders shipped within the United States are not subject to import duties for the customer.
Contact
Questions about shipping? Email us at mewvelle@outlook.com.